emotional labor
English
Alternative forms
- emotional labour
Noun
emotional labor (uncountable)
- Managing feelings and displaying certain expressions in order to meet the requirements of a job.
- 1983, Arlie Russell Hochschild, The Managed Heart: Commercialization of Human Feeling, University of California Press
- It was that “pinch,” or conflict, between such feelings and the pilot’s Call for authenticity that led me to write down in my own notebook, "emotional labor."
- 1983, Arlie Russell Hochschild, The Managed Heart: Commercialization of Human Feeling, University of California Press
- Jobs which require such management and display.
Related terms
- emotional work