churn rate

English

churn rate (plural churn rates)

The annual percentage rate at which customers stop using a service, or employees leave a job (staff turnover).
- 2020 January 2, Paul Stephen, “A great place to work”, in Rail, pages 28-29:
  These include higher performance levels, increased customer satisfaction and better business results, plus a range of other metrics such as staff churn rate, gender pay gap, industrial relations and staff satisfaction.

单词	churn rate
释义	churn rate English Noun churn rate (plural churn rates) The annual percentage rate at which customers stop using a service, or employees leave a job (staff turnover). 2020 January 2, Paul Stephen, “A great place to work”, in Rail, pages 28-29: These include higher performance levels, increased customer satisfaction and better business results, plus a range of other metrics such as staff churn rate, gender pay gap, industrial relations and staff satisfaction. References “churn rate” in Lexico, Dictionary.com; Oxford University Press.
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